Customer Happiness Specialist
Be the voice of our brand and help customers feel heard, helped, and happy — all while turning challenges into loyal fans.
Our Mission
At Sun Coast Sciences, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.
What’s a Customer Happiness Specialist?
In this role, you’ll support our valued customers across phone, email, and chat — answering questions, solving problems, and ensuring they feel genuinely cared for. You'll also use your persuasive skills and product knowledge to retain customers looking to cancel or return, offering creative solutions that benefit them and the brand.
If you're empathetic, assertive, and performance-driven, this role is the perfect blend of heart and hustle.
Key Responsibilities
- Handle inbound and outbound customer communication across phone, email, chat, and social platforms.
- Support customers with orders, subscriptions, returns, billing, and product concerns.
- Address potential cancellations with professionalism and care — offering discounts, product swaps, or troubleshooting to retain business.
- Follow up on tickets and unresolved issues to ensure customer satisfaction.
- Collaborate with other departments to resolve challenges and deliver excellent service.
- Accurately document interactions and feedback in the CRM.
Requirements
- 1+ year in customer service, retention, or sales roles.
- Friendly, confident communicator with a solution-first attitude.
- Comfortable with overcoming objections and finding win-win outcomes.
- Solid written and verbal English skills.
- Self-starter with strong attention to detail and emotional intelligence.
- Proficiency with CRM and support tools is a plus.
Technical Requirements
- A stable internet connection capable of supporting seamless voice, video, and data transfer, with an Octane Speed score of 20,000+.
- A backup system in place for internet or power outages.
- A fast, reliable desktop or laptop computer with a working mic, webcam, and headset. (You’ll be on Zoom with your team throughout the day.)
If you're someone who finds joy in helping others and the thrill of turning a “maybe” into a “yes,” we’d love to meet you.
- Department
- Customer Happiness
- Role
- Customer Concierge
- Locations
- Multiple locations
- Remote status
- Fully Remote
About The Hero Company
At our heart, we’re a copywriting-driven direct response company. We’re scrappy, bootstrapped and very profitable. Our core team has been operating in digital since 2007, building and scaling multiple brands.
Even better… we’ve done it all remotely, from the start. Despite our distance, we have a fantastic, supportive, highly-driven “online culture”, with clear alignment on our values and our mission. We move fast, we play to win, we learn from our mistakes and we celebrate our victories (and each other!). Many of our team members have been here for over five years, and continue to grow their skills, their value and their relationships.
Our team is a poor fit for anyone who wants to “phone it in” or spend their days on social media. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your team mates isn’t a top life priority, it’ll quickly be revealed.
On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.
Already working at The Hero Company?
Let’s recruit together and find your next colleague.